Frequently Asked Questions
Everything you need to know about your fi'zi performance gear.
How do I determine the correct size for my sports apparel?
We provide a detailed size guide on every product page. We recommend taking your measurements and comparing them to our chart to ensure a perfect aerodynamic fit.
What is your return policy for performance equipment?
You can return any unused item in its original packaging within 30 days of delivery. Please note that for hygiene reasons, certain base layers and compression gear cannot be returned once opened.
How long does standard shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally range from 7-14 business days.
Are fi'zi products covered under warranty?
Yes, all our hardware and apparel come with a 12-month manufacturer warranty against defects in materials and workmanship.
How should I care for my high-performance fabrics?
To maintain the integrity of technical fibers, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.